KMG Imports, LLC, (DBA KMG Wholesales) provides warranty support for all Pioneer4You iPV products sold in the United States and Canada. For all other brands please, contact the manufacture directly.
Please provide the following information:
- Item Purchased
- Proof of Purchase
- Serial Number
Wholesale & RETAILERS:
KMG Imports, LLC, (DBA KMG Wholesales) provides warranty support for all Pioneer4You iPV products sold in the United States and Canada.
Warranty covers manufacturer’s defects in workmanship and/or materials. This warranty is valid from the date of purchase for a total period of three months depending on your model, with original receipt. If the product fails due to a manufacturer’s defect, and is still within the warranty period from the date of purchase, we will gladly repair or replace the product for you at no charge for the repair and/or replacement services.
Warranty does NOT cover atomizers, batteries, chargers, drip tips, or any other accessories on the device itself. The warranty does not cover misuse or improper maintenance, including but not limited to: water damage, juice damage, unauthorized modification or customization of the original device, accidental loss of or damage to the device and/or its internal components. Stripped threads and damage to the finish of the product are also not covered in the warranty.
PLEASE NOTE: The cost of shipping the device TO AND FROM our returns center are NOT covered, and is the sole expense of the customer BOTH ways. It is recommended to use a shipping service such as USPS Priority Mail, FedEx, or UPS that provide a tracking number and delivery confirmation to ensure the shipment’s safe delivery. KMG is not responsible for any lost packages, mis-labeled addresses, or any other logistic issues due to shipping.
Include the following documents along with your unit or we will not be able to process you repair/return:
- Copy of your purchase receipt or invoice from your original purchase
- Print and include your Return Authorization number (RMA). *Received after completing the customer information form below via email
- Please add the email email@example.com to your trusted email addresses so that it is not rejected by your spam filter
- A return shipping label pre-purchased by the customer to be used to ship back the return either through USPS Priority Mail, FedEx, or UPS
- Address shipping label completed with customer’s address and sent from the KMG returns address provided below
**Failure to provide a label will result in being contacted with a request for shipping payment. Default return shipping method is USPS Priority shipping. A $7 fee will be billed via PayPal invoice to cover materials and shipping cost, (which can be paid with credit cards, debit cards, or PayPal).
iPV North American Warranty Center
4 McLaren, Suite #C
Irvine, CA 92618-2816
iPV 3, iPV 4, iPV8, iPV 400, iPV 6X, & SXmini Q Class Owners
When using the manufacturer-issued charger for two battery units that allow charging in the unit, the batteries MUST have the same level of charge, be the same brand, and should usually be batteries that were purchased together WITHOUT prior use and charged together. Failing to follow these steps could result in serious damage to your mod and could cause serious personal injury! KMG, Pioneer4You, and YiHi are not responsible for any damages or injuries that result in misuse of the charger or the unit!
The KMG Service Center does not sell replacement parts for any of the products covered by our warranty or any other mods sold by Pioneer4You still in circulation. If you are in need of repairs for an item no longer listed on our warranty page, please visit Pioneer4You.com and contact Pioneer4You directly.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
PLEASE FILL OUT THE ONLINE SERVICE CENTER CUSTOMER INFORMATION FORM
Information shared with KMG will not be used in any other form of solicitation, sold to any third party, or shared with any entity. This information will only be used to process your return authorization of merchandise.
Warranty Service form
Information shared with KMG will not be used in any other form of solicitation, sold to any third party, or shared with any entity. This information will only be used to process your return authorization of merchandise.Consumer iPV Service Wholesale/Retail iPV Service Yihi SXmini Updates