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The following is the warranty information regarding Pioneer4You and YiHi SXmini devices sold into North America. For all other brands please contact your seller directly. If KMG is your seller for any other brand, please contact Service@KMG-Import.com with a detailed description of your issue and your proof of purchase or feel free to call our Service Center directly at 949-916-8860.
WHOLESALERS AND RETAILERS PLEASE CONTACT OUR SERVICE CENTER DIRECTLY AT Service@KMG-Import.com or 949-916-8860
KMG Imports, LLC, (DBA KMG Wholesales) provides limited warranty support for all Pioneer4You iPV products sold in the United States and Canada.
This warranty does cover manufacturer’s defects in workmanship and/or materials. This warranty is valid from the date of purchase for a total period of six months, or three months depending on your model, with original receipt. If the product fails due to a manufacturer’s defect, and is still within the warranty period from the date of purchase, we will gladly repair or replace the product for you at no charge for the repair and/or replacement services.
This warranty does NOT cover atomizers, batteries, chargers, drip tips, or any other accessories on the device itself. The warranty does not cover misuse or improper maintenance, including but not limited to: water damage, juice damage, unauthorized modification or customization of the original device, accidental loss of or damage to the device and/or its internal components. Stripped threads and damage to the finish of the product are also not covered in the warranty.
PLEASE NOTE: The cost of shipping the device TO AND FROM our returns center are NOT covered, and is the sole expense of the customer BOTH ways. It is recommended to use a shipping service such as USPS Priority Mail, FedEx, or UPS that provide a tracking number and delivery confirmation to ensure the shipment’s safe delivery. KMG is not responsible for any lost packages, mis-labeled addresses, or any other logistic issues due to shipping.
Include the following documents along with your unit or we will not be able to process you repair/return:
(1) Copy of your purchase receipt or invoice from your original purchase.
(2) After completing the Customer Information Form below you will receive a Return Authorization email. Please add the email Service@KMG-Import.com to your trusted email addresses so that it is not rejected by your spam filter. Also, please print the RMA form you receive and include it with your return.
(3) A return shipping label pre-purchased by the customer to be used to ship back the return either through USPS Priority Mail, FedEx, or UPS. This label should be addressed to the customer’s address and sent from the KMG returns address provided below. Failure to provide a label will result in being contacted with a request for shipping payment. Default return shipping method is USPS Priority shipping. A $7 fee will be billed via PayPal invoice to cover materials and shipping cost, (which can be paid with credit cards, debit cards, or PayPal).
Our mailing address for returns is:
iPV North American Warranty Center
4 McLaren, Suite #C
Irvine, CA 92618-2816
ATTENTION iPV 3, iPV 4, iPV8, iPV 400, iPV 6X, & SXmini Q Class OWNERS:
When using the manufacturer-issued charger for two battery units that allow charging in the unit, the batteries MUST have the same level of charge, be the same brand, and should usually be batteries that were purchased together WITHOUT prior use and charged together. Failing to follow these steps could result in serious damage to your mod and could cause serious personal injury! KMG, Pioneer4You, and YiHi are not responsible for any damages or injuries that result in misuse of the charger or the unit!
The KMG Service Center does not sell replacement parts for any of the products covered by our warranty or any other mods sold by Pioneer4You still in circulation. If you are in need of repairs for an item no longer listed on our warranty page, please go to this webpage www.Pioneer4You.com and contact Pioneer4You directly.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
PLEASE FILL OUT THE ONLINE SERVICE CENTER CUSTOMER INFORMATION FORM
Please note that information shared with KMG will not be used in any other form of solicitation, sold to any third party, or shared with any entity. This information will only be used to process your return authorization of merchandise.Consumer iPV Service Wholesale / Retail iPV Service